The CRM Handbook - Jill Dyche

To compete in today's competitive marketplace, customer focus is no longer simply nice to have it's a fundamental mandate. This book is a manager's best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you: The various roles CRM plays in business, and why it's more important than ever The range of CRM applications and uses, from sales force automation to campaign management to e-CRM and beyond The context of some of the popular CRM buzzwords The differences between CRM and business intelligence, and why they're symbiotic Why the customer-relationship failure rate is so high, and how to avoid becoming another CRM statistic Case studies of visionary companies who've done CRM the right way

Tytuł: The CRM Handbook
Autor:

Jill Dyche

Data wydania: październik 2001
Wydawca: Addison Wesley Verlag
Liczba stron: 304
ISBN: 0201730626
EAN: 9780201730623
Wymiary: 237 x 189 x 25